IT Service Desk Analyst

Join the World's Leading Pizza Delivery Company

You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike.

We’re looking for a passionate and customer-focused IT Service Desk Analyst to join our team.  At Domino’s, we’re not just about pizza – we’re about innovation, technology, and delivering a slice of happiness to our customers. Our IT team plays a crucial role in ensuring our stores run smoothly.

Success in this role looks like:

• You will be willing and able to participate in a shift pattern covering Service Desk hours of operation (early, lates, Days and night shifts) on a 4 on 2 off basis you’ll have a basic level of IT skills along with some experience of working in an IT Service Desk or a Call Centre equivalent role.
• Having an aptitude for working with IT applications/systems, you will be undertaking analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
• You will have a proven track record in first class customer service, excellent telephone manner and organisational skills.

What’s in it for you:

• £31,785 plus performance-based bonuses.
• Competitive pension contributions
• Private health and dental care.
• Income protection
• Professional development opportunities.
• Fun team events and a supportive work environment.
• Pizza discount!

Who are we? A forward-thinking, inclusive world's leading pizza company:

Domino's is the world's leading pizza company, with over 1,200 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy bunch – 90% of our system sales come through digital channels, and we have 5.6 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.

Diversity, equity, and inclusion? It's in our DNA:

At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our values:

• We do the right thing
• We are one team.
• We love customers.
• We are bold.
• We grow and win together.

If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!