CRM Campaign Manager

Join the World's Leading Pizza Delivery Company

You already know who we are and what we do..! Domino's UK & Ireland is the powerhouse behind some of the nation’s favourite products. Together, with our franchisee partners, Domino’s Pizza Group is innovative, dynamic, and laser-focused on delivering unparalleled experiences to customers. We have ambitious growth plans to drive the business forward for generations to come.

We’re seeking a CRM Campaign Manager who’s passionate about driving order frequency & retention. Supporting the CRM Manager, you’ll be pivotal in planning, executing and measuring the success of personalised campaigns across Email, Push, IAM & SMS channels. You will also play a key role in omnichannel trading initiatives such as new product launches!

This role will be working on a hybrid basis from either our support centre in Milton Keynes or Manchester circa once a week.

Your skills in time management, quality assurance, and informed decision making will ensure you produce initiatives with maximum sales & engagement opportunities.

Success in this role looks like:

• Building upon solid CRM foundations (min 3 years CRM experience).
• Confidence translating business requirements, strategy & insights into feasible & impactful CRM deliverables, with clear correlation to metrics & KPIs.
• Effectively building omnichannel campaigns in-platform (Braze is desirable).
• Writing basic dynamic content logic & HTML.
• Supporting peers on Quality Assurance to a high standard.
• Collaborating with stakeholders from Brand, Creative, Trading, Data Analytics & Franchisee Relations effectively on cross-functional initiatives.
• Confidence using workflow/project management systems (Monday.com is desirable).
• Enjoying the nature of a dynamic fast-pace business, adopting a growth mindset.

What’s in it for you:

• Competitive salary and performance-based bonuses.
• Competitive pension contributions
• Private health and dental care.
• Income protection.
• Professional development opportunities.
• Fun team events and a supportive work environment.
• Pizza discount!

Who are we? A forward-thinking, inclusive world's leading pizza company:

Domino's is the world's leading pizza company, with over 1,200 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy bunch – 90% of our system sales come through digital channels, and we have 5.6 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.

Diversity, equity, and inclusion? It's in our DNA:

At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our values:

• We do the right thing
• We are one team.
• We love customers.
• We are bold.
• We grow and win together.

If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!